Student Training Frequently Asked Questions

If this is required of all students, why haven't any of my friends heard about it?
Why do I have to take this training?
What are "information resources"?
How often must I take this training?
What happens if I don't complete the training?
I missed the deadline. Can I still complete the training and get unblocked from MyRecord?
Can I have an extension? / Can I take this training at a later date?
I'm out of the country and can't take the training right now. Is there any way to prevent my account from being blocked?
I can't remember my NetID Password. What should I do?
Who should I contact for questions or comments about the course (e.g., accessibility issues, broken links, error messages)?
Is there a printer-friendly version of the training?
How do I know when I've successfully completed the training?
What happens if I don't pass the quiz?
I have already graduated. Am I still required to take this training?


If this is required of all students, why haven't any of my friends heard about it?

It is quite possible that other students have not taken the training, nor have they received the notification email, since these emails are sent to a particular group of students each week (in other words, not every student is notified at the same time). Those who haven't been notified to take this training, will be eventually (within the next year).

Why do I have to take this training?

Because state law requires that institutions of higher education provide an ongoing information security awareness education program for all users of state-owned information resources. (TAC §202.77)

TAMU has elected to fulfill this requisite by requiring that users complete Security Awareness Training annually. (SAP 24.99.99.M1.19 Information Resources - Security Awareness and Training)

What are "information resources"?

Information resources are essentially computing resources. Examples include, but are not limited to TAMU computers, hardware, software, computing accounts, computing facilities (e.g., Open Access Labs), and the network environment.

How often must I take this training?

Once a year.

What happens if I don't complete the training?

If you fail to complete this training (i.e., pass the quiz) by the date indicated in your notification email(s), you will be locked out of (i.e., not able to access) certain online resources (e.g., MyRecord, Transportation Services, and Student Ticket Lottery).

I missed the deadline. Can I still complete the training and get unblocked from MyRecord?

Yes. You may take the training at any time. You will be unblocked immediately upon successful completion of the quiz.

Can I have an extension? / Can I take this training at a later date?

Unfortunately this is an automated process, therefore, we cannot grant you an extension or prevent your account from being blocked unless you call the Help Desk (979-845-8300) for an emergency single day extension.

I'm out of the country and can't take the training right now. Is there any way to prevent my account from being blocked?

Unfortunately this is an automated process, therefore, we cannot grant you an extension or prevent your account from being blocked unless you call the Help Desk (979-845-8300) for an emergency single day extension.

I can't remember my NetID Password. What should I do?

You must visit an Open Access Lab or call Help Desk Central (979-845-8300) and have them mark your account. After your account has been marked, then go to https://neoweb.tamu.edu/admin/set-password.php and create a new password.

Who should I contact for questions or comments about the course (e.g., accessibility issues, broken links, error messages)?

Information Technology Issues Management at .

Is there a printer-friendly version of the training?

Yes. Please click here.

How do I know when I've successfully completed the training?

A certificate of completion will be shown on your screen at the end of the training. You'll also receive a confirmation email indicating that you successfully completed the course.

What happens if I don't pass the quiz?

You may take the quiz multiple times, until you pass.

I have already graduated. Am I still required to take this training?

No.